Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Overview
Lai Wah Limited operates harnessbootskgt.com, an online retail store for women's shoes. This Privacy Policy describes how Lai Wah Limited collects, uses, discloses, and protects personal information obtained from visitors and customers of the Website. By browsing harnessbootskgt.com or placing an order through it, you acknowledge the practices described in this document. If you do not agree with any part of this Privacy Policy, you must discontinue use of the Website.
Information We Collect
We collect information you provide directly. This information includes your first and last name, email address, shipping address, billing address, telephone number, and order details such as selected shoe styles, sizes, colors, and quantities. When you create an account, we collect your login credentials and order history. When you contact customer support, we collect the content of your messages. When you subscribe to marketing communications, we collect your email address and your communication preferences.
We also collect information automatically when you visit the Website. This information includes your Internet Protocol address, browser type and version, operating system, device identifiers, referring web addresses, pages viewed, search terms entered on the Website, time spent on each page, and access times.
How We Use Your Information
Lai Wah Limited uses collected information to process and fulfill orders, arrange shipment of women's shoes to the address you supply, send order confirmations and delivery notifications, respond to customer service requests, process returns and exchanges, and maintain your account.
We use information to detect and prevent fraudulent transactions, verify order authenticity, and protect the security of the Website. We use contact information to send promotional messages about new arrivals, seasonal offers, and restocked sizes when you have opted in to receive them. We use aggregated and de-identified information to analyze Website performance, measure page engagement, and improve product presentation.
Payment Processing
All payment transactions on the Website are securely handled by third-party payment gateways. Lai Wah Limited does not collect, store, or process full credit card numbers, card expiration dates, or card security codes. Payment card details are submitted directly to the payment gateway, which authorizes the transaction and returns only a payment status confirmation and a limited transaction reference to Lai Wah Limited. We retain that confirmation and reference solely for order administration, refund processing, fraud prevention, and accounting. We recommend that you review the privacy policy of the payment gateway that processes your transaction.
Cookies and Tracking Technologies
The Website uses cookies, pixels, and similar technologies. Essential cookies keep items in your shopping cart, maintain your session, and enable secure checkout. Preference cookies remember your language selection, currency selection, and recently viewed shoe styles. Analytics cookies record page visits, navigation paths, and time on page so that we can measure Website performance. Advertising cookies deliver relevant promotions on third-party platforms.
You can control cookies through your browser settings. Blocking essential cookies prevents checkout and cart functions from operating correctly. You can also manage advertising preferences through the settings offered by the relevant advertising platforms.
How We Share Information
We share information with shipping carriers to deliver your orders, with payment gateways to process transactions, with email service providers to deliver transactional and promotional messages, and with analytics providers to measure Website performance. Each of these providers receives only the information necessary to perform its function.
We disclose information when required by law, regulation, court order, or lawful government request, and when necessary to protect the rights, property, or safety of Lai Wah Limited, our customers, or the public. If Lai Wah Limited is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We do not sell personal information to third parties.
Data Retention
We retain account information for as long as your account remains active. We retain order records for the period required to satisfy tax, accounting, warranty, and dispute resolution obligations. We delete or anonymize information that is no longer needed for these purposes.
Your Rights and Choices
You may access, correct, or delete your account information by signing in to your account or by contacting us. You may unsubscribe from promotional emails by using the unsubscribe link in each message. You may request a copy of the personal information we hold about you. We will respond to verified requests within the timeframe required by applicable law.
Data Security
Lai Wah Limited maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, and destruction. These safeguards include encrypted transmission of data, restricted employee access, and periodic review of our security practices. No method of transmission over the internet is completely secure.
Children's Privacy
The Website is not directed to children under the age of thirteen. We do not knowingly collect personal information from children under the age of thirteen. If we learn that such information has been collected, we will delete it promptly.
Changes to This Privacy Policy
Lai Wah Limited may revise this Privacy Policy. We will post the revised version on harnessbootskgt.com and update the practices described here. Continued use of the Website after a revision constitutes acceptance of the revised Privacy Policy.
Contact Us
Questions about this Privacy Policy may be directed to Lai Wah Limited at [email protected], by telephone at +852 6622 1195, or by mail at Flat D, 11/F, Central 88, 3 Sham Mong Road, Tai Kok Tsui.