Shipping Policy
Lai Wah Limited ships women's shoes to every destination listed at checkout on harnessbootskgt.com. Each order is packed and dispatched only after payment verification and order confirmation are complete. Order processing takes place on business days. Orders placed on weekends or public holidays are processed on the following business day.
Delivery timelines depend on the destination, the shipping method selected at checkout, and the performance of the assigned carrier. A tracking number is sent to the email address provided during checkout once the parcel leaves the Lai Wah Limited facility. Customers must supply a complete and accurate delivery address. Lai Wah Limited is not responsible for delays caused by carriers, customs authorities, or incorrect address details supplied by the buyer. Any import duties, taxes, or customs charges levied at the destination are the responsibility of the recipient.
Refund Policy: 14 Days, No Reason Required
Customers may request a refund within 14 days of receiving the order. No reason is required. The 14-day window begins on the date the carrier confirms delivery of the shipment. Refund requests submitted after the 14-day window has closed cannot be accepted under any circumstance.
Return Eligibility Conditions
Returned women's shoes must be unused, unworn, and in their original packaging. All original shoe boxes, tags, protective inserts, and accompanying materials must be included. Shoes that show signs of outdoor wear, scuffing, stretching, stains, odors, alterations, or damage caused by the customer are not eligible for a refund. Lai Wah Limited inspects every returned item before approving a refund. If an item fails these conditions, Lai Wah Limited may decline the refund or issue a partial refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Lai Wah Limited does not issue prepaid return labels and does not reimburse shipping charges, customs fees, or insurance costs paid by the buyer. Return shipping charges are non-refundable. Original outbound shipping charges are non-refundable unless the return results from a shipping error made by Lai Wah Limited.
Return Process
Step 1: Contact Lai Wah Limited at [email protected] within 14 days of delivery. Provide the order number, the product name, and a short description of the request.
Step 2: Wait for the return authorization confirmation from Lai Wah Limited. Do not ship any item before that confirmation is received. Items shipped without authorization cannot be matched to an order.
Step 3: Pack the women's shoes securely in their original packaging, together with all original materials.
Step 4: Ship the parcel to the address below. The recipient must be Lai Wah Limited, the contact phone is +852 6622 1195, and the specific return address is Flat D, 11/F, Central 88, 3 Sham Mong Road, Tai Kok Tsui.
Step 5: Send the tracking number to [email protected] after dispatch. Lai Wah Limited is not responsible for parcels lost or damaged in return transit.
Step 6: Lai Wah Limited inspects the returned item and issues the refund decision. The refund is then sent to the original payment method used at checkout.
Refund Processing Time
Refund arrival time is at least 14 days. This period begins on the date Lai Wah Limited approves the returned item and lasts until the funds are credited by the payment provider. The 14-day minimum applies to every refund method.
PayPal refunds take at least 14 days to appear in the buyer's PayPal account. Local laws in some regions require up to 30 days for PayPal refunds to be completed. Where those laws apply, Lai Wah Limited processes the PayPal refund within that period. Bank transfers, card refunds, and other payment methods follow the timeline imposed by the issuing institution, and that timeline may extend beyond the 14-day minimum.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date the carrier confirms delivery. Claims must include the order number and clear photographs showing the damage or defect. Claims submitted after exactly 7 days from receipt cannot be accepted. This 7-day claim window matches the Terms of Service published on harnessbootskgt.com.
Non-Returnable and Refused Shipments
Items that fail the eligibility conditions described in this document are not accepted for refund. Parcels refused at delivery, returned to sender, or abandoned at customs are handled as standard returns, and the buyer bears all associated shipping costs. Any refund on such a parcel excludes the original outbound shipping charge.
Order Cancellation
An order may be cancelled before it is dispatched. Contact Lai Wah Limited at [email protected] with the order number. Once a tracking number has been issued, the order cannot be cancelled and must follow the return process described above.
Contact Information
Questions about shipping, returns, refunds, or damaged item claims should be directed to Lai Wah Limited. Email [email protected], call +852 6622 1195, or write to Flat D, 11/F, Central 88, 3 Sham Mong Road, Tai Kok Tsui.